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Customer service awards

We are proud of our customer service awards and achievements, which demonstrate our commitment to our customers and service excellence.

Johns Hopkins Award

JOHNS HOPKINS UNIVERSITY’S BARBARA STARFIELD AWARD Medscheme’s Health Risk Management Division received  the Starfield Award from Johns Hopkins University in the United States in April 2014. The Starfield Award acknowledges the organisation that makes the best use of the university’s ACG® System which improves both accuracy and fairness in evaluating provider performance, identifying patients at high risk, forecasting healthcare utilisation and setting equitable payment rates. Medscheme received the award in recognition of the project entitled “A comprehensive care management programme focused on emerging and high risk individuals.”

Thinkmoney awards

Our clients consistently feature in the annual Thinkmoney.co.za subscribers' survey. One of our clients has been voted top performer across all four categories in customer service achievements:
  • Best Overall
  • Best for Service
  • Best Payouts
  • Best for Cover

HelloPeter awards

HelloPeter.com is a respected website that provides an independent rating on the quality of service delivery across a number of industry sectors – including medical aids.

Our clients currently occupy first and second places in the league for medical aids, achieving the highest compliments and lowest complaints ratios.

Ask Afrika awards

Ask Afrika holds an annual survey across all industries to determine the "service heroes" in each sector. In terms of customer service achievements, Medscheme's clients were presented with the best service award in the medical aid category in 2008 and 2011.

PMR.africa awards

For two consecutive years, Medscheme has received PMR.africa's top awards for excellence in medical aid administration, health risk management and disease management.

Namibian awards

The Namibian Health Plan (NHP) - administered by Medscheme's Namibian team - has been presented with PMR.africa's Diamond Arrow Award for Excellence for two consecutive years.

Aid for AIDS

In 2011, Aid for AIDS' achieved the Diamond Arrow Award in the Specialist Service – Disease Management: HIV/Aids category.

Aid for AIDS has consistently achieved the top award in this category since 2006.

IRMSA awards

Medscheme is a member of the Institute of Risk Management South Africa (IRMSA), which promotes best practice in risk management the corporate sector.

In 2011, Medscheme was presented with IRMSA's top award in the healthcare category. Kabelo Letebele, who assumed responsibility for Medscheme's risk management portfolio in August 2010, won the Up and Coming Risk Manager of the Year award.

IRMSA awards

In 2012, for the second successive year Medscheme was once again declared the "Health Care Risk category" winner.
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